Terms & Conditions

Welcome to our online store CISCO-VENDOR.com associates provide their services to you subject to the following conditions. Your Privacy is very important to us. We will never share your personal identifiable information to other parties. Please read below for more information. If you visit or shop within this website, you should accept these conditions. Please read them carefully.
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. 

What information Cisco-Vendor collects?

Any information that you enter into our website, including your name, the name of your business, your credit card information, your shipping and billing addresses, and the searches that you execute, is stored in our database. Most of this information is stored in the account that you create with us, under the email address that you provided.   Customers private information (credit cards, S.S. Numbers, financials, etc.) will not be kept on file for more than 60 days.

What Other Information Cisco-Vendor collect?

Cisco-Vendor keeps track of the pages that you visit, the IP address of the machine that you visit our site from, the operating system that you use, what platform you are on, and the browser that you view our site with. If you happened to visit out site by clicking a link on another site the address of the page that you came from is also recorded. This information is used to improve the experience for those who visit our website in the future.

1 Year Warranty

With a Standard 1-Year warranty on all networking equipment, there is no risk when purchasing from Knowledge Computers. We have Certified Technicians on staff in all locations to ensure your equipment is 100% tested before it leaves our lab! Ask today about extended maintenance coverage on equipment for up to 5 years, at savings up to 30% .
 

Distribution of Information:

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (a) permitted or required by law; or, (b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (c) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Does Cisco-Vendor Share the Information I’ve provided?

Cisco-Vendor does not share this information with any other parties, outside of the following exceptions:

a) Credit Card information is verified by our payment processor b) Bank and Trade information is verified by our bank. c) Customers who have select option to our mailing list have their email addresses hosted on a third-party server for delivery of their targeted email.

How Does Cisco-Vendor use your information?

We may use the information we collect from you when you register, purchase products, enter a promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

a) To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. b) To allow us to better service you in responding to your customer service requests. c)  For quickly process your transactions.d) Administer a promotion, survey or other site feature.

If you select option to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please inform us. If you have not select option to receive our e-mail newsletter, you will not receive these e-mails. 

How do we protect your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers databases to be only accessed as stated above.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Commitment to Data Security:

Our website and web server are checked regularly for potential security holes, hacker exploits, and other insecurities.

Payment Method:

Cisco-Vendor accept Payment for the products will be made by MC,VISA, AMEX DISCOVER, Wire Transfer, and Western Union payment method unless credit terms have been agreed. Payment terms are always in advance unless otherwise specified in an agreement between buyer and Cisco-Vendor

What is the option for late payment in Cisco-Vendor?

For All unpaid invoices shall bear interest at 1.5% of the outstanding balance per month, commencing on the payment due date. In the event that Cisco-Vendor must send a sales invoice to an attorney for collection, the buyer agrees to pay any and all costs associated with such collection, including, but not limited to, attorney's fee and cost incurred prior to during and after a trial, and including, but not limited to, collection, bankruptcy or other creditor's rights proceeding.

Cisco-Vendor accept credit cards that are issued by foreign banks. 

Any fraud payment attempt is usually notified to the concerned law enforcement agencies.

Shipping and Tax:  

Who will pay Sale Tax?

Customers will pay sale Tax

What terms Cisco-Vendor follows for Shipping?

No Signature Requested (our default shipping method) - If you did not add a note to your order requesting signature, then we cannot reship your order. In these instances, your package has essentially been stolen or is otherwise missing, and we recommend you follow-up with the carrier and your local authorities.
Signature Requested - If you requested that signature be required upon delivery of your package (read shipping methods above for instructions), then we will file a claim and re-ship your order at no cost to you once we have received verification of the shipment status from the carrier.
In case of In Stock part if you place an order before 2 PM ET, it is most likely that the product will be shipped within 48 hours.  
If you place your order after 2PM EST, or on Saturday, Sunday, or holidays, your available products will ship the next business day if possible.
All international orders must exceed $400 USD (And customer responsible for all the international dutty/tax)
Free shipping on orders under 3.5lb, valid for only one order per day please!
Please Note that we will only be able to process the part by the specific part number. We have posted pictures so you will be able to match the part as close as possible but we strongly recomend having the part number!
International Shipping Is Billed to valid Customer’s FedEx, UPS account numbers don’t have any alternative.
We pay special attention to Overnight Orders. As we Know The best way to ensure that your order is received is to call. We welcome your inquiry into the status of your order. If your order is especially time sensitive give a call directly to our toll free number. And we will work on it right away. This allows us the best opportunity to get your order out right away.
For Ground shipping it normally takes about 1 to 7 business days for you to receive the product, depending on the shipping address and where we ship from.
Please make certain that your billing address and shipping address are correct and on record with your credit card company.  If we are unable to verify an address it will delay your shipment and you will be contacted to correct the situation.
Cisco-Vendor,. adds shipping and handling on all orders according to the weight of package(s).

If the carrier delivers a carton showing obvious damage, refuse delivery. The carrier is responsible for the damage and not you. If, however, you accept delivery and open the carton and discover the item was damaged during shipping, contact the carrier for inspection, then contact out Customer Service Department and we will file a claim on your behalf.
Free Shipping is for orders shipped within the 48 contiguous states of the United States of America and is not available for International.
 
Returning Products (RMA):

Although we try our best to deliver quality products to you, we understand there will be need to return a product for various reasons.  Return will not be accepted if warranty period is over. The main cause of returned product is wrong product ordered or wrong item/condtion shipped. Please indicate the model and make of your system in the appropriate place so that we may research the product that you ordered and confirm that it is in fact the appropriate product for your system. If you are not confirmed please ask our experienced sales person or technical division for help what is suitable for you.

How long do I have to return a product?

To return a product purchased from Cisco-Vendor, a customer return request form must be completed within 14 days from the date of purchase.  Any purchase returned to Cisco-Vendor must be returned within 30 days from the date of purchase.

How can you get RMA number from Cisco-Vendor?

No returns will be accepted without a valid RMA number.  No returns will be accepted without a valid RMA number. .Cisco-Vendor must receive all incoming merchandises within 10 days otherwise RMA will be void.

Does Cisco-Vendor Charge for Damaged or wrong part Shipment?

We do not charge any restocking fee for damaged or wrong product shipment by us. 

Who pays for Shipping Charge?

However, customer pays the return shipping charge to Cisco-Vendor and Cisco-Vendor for the shipping back to you. All replacements are shipped ground unless other wise indicated by the customer.

What happens if I refuse a shipment From Cisco-Vendor?

If you want refuse a package upon arrival or your package is undeliverable due to customer error, we will need to charge a 40% restocking fee to cover processing and handling costs.

Does Cisco-Vendor charge a restocking fee?

Only a 30% restocking fee which included with a minimum $25 charge for handling, restocking and also shipping charged for the return of wrong product ordered by the customer. Shipping charge is never refundable if it’s not free ground. If our shipping charge is more than the free ground we will provide you with proof of cost.

What happens if I refuse a shipment?

We do not take any product back if it is physically damaged by the customer. Please notify the shipper and us immediately if you receive damaged merchandise. If Visibly Damaged call us and refuse the order. We insure most orders.

Does Cisco-Vendor take return Physically Damaged Products?

Cisco-Vendor doesn’t take any product back if it is physically damaged by the customer. Please notify the shipper and Cisco-Vendor immediately if you receive damaged merchandise. If Visibly Damaged call us and refuse the order. We insure most orders if it has proper reason.

Explanation of Hardware’s Condition:

Refurbished: Product is typically refurbished by an Original Manufacturer or an affiliate of the manufacturer or 3rd party facility. This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated, but has been well tested and generally has never had any defects.
New Bulk/ New OEM (Original Equipment Manufacturer): Product is new (NOT BRAND NEW) and many times the manufacturer will disassemble new whole units to use parts. Typically this product doesn't come with software or instructions unless indicated and no Manufacturers genuine warranty. And it might be used for test perpouse.
New Retail: Product is brand new sealed and is complete with Manufacturers genuine warranty unless otherwise noted.
New Open Box: These products have never been used; the only difference between the New and New Open Box is that the outside factory seal has been broken, due to cancelled order, inspection or mishandling during transporting from warehouse to warehouse but still have warranty depend on products category. However, the inside contents are complete.
New Pull: These product look new however they are used/Tested and 360 days warranty from Cisco-Vendor
Clean Pull :These product look Clean however they are clean used/Tested and 360 days warranty from Cisco-Vendor

Products Description and Pricing:

CISCO-VENDOR its associates attempt to be as accurate as possible. However, CISCO not warrants that product descriptions or other content of this site is accurate always, complete, reliable, current, or error-free. All the products conditions are specified. If a product offered by CISCO-VENDOR itself is not as described, your sole remedy is to return it in unused condition. About Pricing it’s a matter to change. CISCO-VENDOR has right to change any time.